Refund policy
We want you to love your purchase! If you have any questions regarding sizing, fit, or more in-depth product details, please reach out to us before placing your order. We are more than happy to help!
Returns
We accept returns within 10 days of in-store purchase, or 10 days within your delivery date.
To be eligible for a return, your item(s) must be:
-In original condition it was received in
-Unworn & unwashed
-Free of stains, odors, pet hair, makeup, damage, etc.
-Original tags MUST be attached
You’ll also need the receipt, packing slip, or proof of purchase.
If you are local and placed an online order, you are more than welcome to return your item(s) in-store, where the same guidelines listed above must be met.
To start a return, you may contact us at kindredcollective.ia@gmail.com. Please include your order number, and a reason for your return. We will provide you a prepaid shipping label to use for the return the item, as well as instructions on how & where to send your item(s) back to us. Once we receive the item(s), and inspect that all return requirements are met, we will process the return or exchange within 7 business days.
Please note that items sent back to us without first requesting a return will not be accepted. Furthermore, failure to drop off the return at the nearest post office within the 10 days of delivery date will not be accepted, and may be returned back to the customer, at their own expense.
Questions? You can always contact us for any return questions at kindredcollective.ia@gmail.com.
Damages and issues
Please inspect your order upon reception within 3 business days and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Final Sale Items
Certain types of items cannot be returned, such as sale items, body care products, hair accessories, hair care products, jewelry, & perfumes.
Unfortunately, we cannot accept returns on gift cards as well.
Exchanges
Due to our low quantity of inventory, we cannot guarantee that a requested size or item will still be available when your return is received and processed. If you would like to guarantee availability, we recommend purchasing the desired size or item separately. Once your original item is returned and approved, we will issue a refund to your original payment method for the returned item, rather than store credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kindredcollective.ia@gmail.com.
Order Cancellations
Due to our commitment to processing orders quickly and efficiently, order cancellations are not guaranteed.
Cancellation requests must be submitted as soon as possible. If an order has not yet entered processing, we may approve the cancellation at our discretion. However, once an order has been processed, packed, or shipped, it cannot be canceled.
Approved cancellations may be subject to deduction of non-refundable payment processing fees.